Privacy Policy

Who controls your data

Temple Nile Casino (operating at templenilecasino.gb.net) is the data controller responsible for the collection and processing of your personal information when you use this website. This Privacy Policy explains our data practices in accordance with applicable data protection regulations.

If you have questions about how we handle your data, please refer to the contact information at the end of this policy.

What data we collect and why

We collect personal information for several purposes:

Service Delivery

  • Your name, email address, and contact information to respond to inquiries
  • Information you voluntarily provide through forms or surveys
  • Account information if you create a user profile

Website Analytics and Improvement

  • IP address and device information
  • Pages visited, time spent, and user behaviour
  • Search queries and links clicked
  • Browser type and operating system

This information helps us understand how visitors use the site and where improvements are needed.

Security and Fraud Prevention

  • Log data and access patterns to detect unauthorised activity
  • Information used to investigate potential violations of our Terms and Conditions
  • Data retained to comply with legal and regulatory requirements

How we collect information

  • Directly from you: When you submit forms, send emails, or create accounts
  • Automatically: Through cookies, pixels, and similar technologies (see Cookies section below)
  • From analytics providers: Google Analytics and similar services track user behaviour

Cookies and similar technologies

This website uses cookies—small files stored on your device that help us recognise returning visitors and remember your preferences.

Types of cookies:

  • Essential cookies: Required for site functionality (login, security, form submission)
  • Analytics cookies: Track how users navigate the site (Google Analytics)
  • Preference cookies: Remember your language and display settings

Most browsers allow you to control cookies through settings. You can refuse non-essential cookies, though this may affect your experience. Essential cookies required for site function cannot be disabled without limiting access.

For more details on our cookie practices, refer to your browser's help documentation or visit allaboutcookies.org.

Legal basis for data processing

We process your personal data based on:

  • Legitimate interests: To improve our services and maintain security
  • Consent: When you explicitly agree to specific processing (e.g., subscribing to a mailing list)
  • Legal obligation: To comply with applicable laws and regulations
  • Contract performance: To provide services you have requested

Third parties and data sharing

We do not sell your personal data. However, we may share information with:

  • Service providers: Hosting companies, email services, and analytics platforms that assist us in operating the website
  • Legal authorities: When required by law or to protect legal rights
  • Business partners: In the event of merger, acquisition, or sale of assets (you will be notified)

All third parties are contractually obligated to protect your data and use it only for specified purposes.

How long we retain data

Retention periods vary based on the purpose:

  • Inquiry responses: Typically retained for 1–2 years for reference
  • Analytics data: Generally kept for 12–24 months
  • Account information: Retained as long as your account is active, plus a reasonable period for legal compliance
  • Legal holds: Data may be retained longer if required by law or pending investigation

Once the retention period ends, data is securely deleted or anonymised.

Your privacy rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you
  • Correction: Ask us to correct inaccurate or incomplete information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Objection: Oppose specific types of processing, such as marketing communications
  • Restriction: Request limitation of how your data is used
  • Portability: Receive your data in a structured, portable format

To exercise these rights, contact us using the details provided at the end of this policy.

International data transfers

If your data is transferred outside the country of origin, such transfers are made in compliance with applicable data protection laws. We implement safeguards such as Standard Contractual Clauses or Privacy Shield mechanisms (where applicable) to protect your information during transfer.

Security measures

We implement technical and organisational safeguards to protect your personal data:

  • Encrypted transmission (HTTPS)
  • Secure server infrastructure
  • Access controls limiting data to authorised personnel
  • Regular security assessments

No system is completely secure, and we cannot guarantee absolute protection against unauthorised access. If a data breach occurs, we will notify affected individuals as required by law.

Policy updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date of last update is noted at the top of this document. Material changes will be communicated to you, and your continued use of the site indicates acceptance of updates.

Children and minors

This website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover that personal information of a minor has been submitted, we will delete it promptly and may contact the parent or guardian to inform them.

Contact for privacy matters

For questions about this Privacy Policy, to request access to your data, or to file a complaint, contact us through the official channels listed in the website footer or via the Contact Us page.

If you believe we have violated your privacy rights or handled your data improperly, you also have the right to lodge a complaint with your local data protection authority.

Conclusion

Your privacy is important to us. This policy reflects our commitment to transparent data handling and compliance with applicable regulations. We encourage you to review this policy regularly and contact us with any concerns or questions.